Decree of the Ministry of Commerce of the People’s Republic of China
No.2 The Interim Measures of the Ministry of Commerce concerning Complaints from Foreign-invested Enterprises approved after examination September 1, 2006 The Interim Measures of the Ministry of Commerce concerning Complaints from Foreign-invested Enterprises Article 1 In order to accept complaints from foreign-invested enterprises promptly and effectively, to safeguard the legitimate rights and Article 2 For the purpose of these Measures, “complaints from foreign-invested enterprises” refers to the act that the foreign-invested enterprises Article 3 The complainant shall, subject to the principle of good faith, voluntariness and lawfulness, present the complaint according to the Article 4 The complaint acceptance authority shall deal with the complaint herein in accordance with the principle of fairness, equity, and Article 5 The National Complaint Center for Foreign-invested Enterprises and departments with the acceptance function inside local governments The National Complaint Center for Foreign-invested Enterprises shall be responsible for accepting the complaints directly filed by The local complaint acceptance authority shall be responsible for accepting the complaints from foreign-invested enterprises, the The complaints shall, once accepted, by principle be handled by the local complaint acceptance authority which shall, after having Article 6 The Complaint Coordination Office for Foreign-invested Enterprises shall be responsible for coordinating, directing, supervising Article 7 The complainant shall, while filing the complaint, submit the written complaint documents to the complaint acceptance authority which The complaint documents shall be written in Chinese. Article 8 Conditions for accepting a complaint include as follows: (1) It has the distinct object of complaint and complaint request; (2) It accords with the subject qualification of complaint; (3) It has concrete complaint fact, reasons as well as relevant evidence(s); (4) It falls under the complaint scope as prescribed in the Measures herein. Article 9 The following complaints shall not be accepted: (1) complaints that have entered or completed the judicial procedure, administrative reconsideration procedure or arbitration procedure; (2) complaints that have been accepted by organs in charge of discipline inspection, supervision and letters and calls; (3) complaints that have been or are being accepted by the complaint acceptance authority; (4) complaints that are filed anonymously; and (5) other complaints that fail to meet the aforesaid complaint acceptance conditions. Article 10 The procedures for handling a complaint are as follows: (1) To examine the complaint documents. The complaint acceptance authority shall, within five working days as of its receipt of the complaint, (2) To register the complaint acceptance. The complaint acceptance authority shall undertake the acceptance procedure, establish dossier (3) To notify the respondent. (4) To deal with the complaint. The complaint acceptance authority shall, within 30 working days, complete the handling of the complaint (5) The complaint acceptance authority shall, after having completed dealing with the complaint, notify the result hereof to the complainant. (6) To undertake the procedure of case completion registration. Article 11 The complaint shall be dealt with subject to the following means: (1) To issue the opinion letter. The complaint acceptance authority shall, pursuant to the relevant laws and regulations, raise suggestions (2) To coordinate with relevant authorities. (3) To transfer a complaint to the local complaint acceptance authority or to other relevant departments. (4) Other appropriate means. Article 12 The complaint handling shall be deemed as being completed under any of the following circumstances: (1) The complaint has been completed under Article 11 herein; (2) It has been settled through coordination or meditation by the local complaint acceptance authority or the relevant sectors ; (3) The interested party has filed an request with an arbitral agency, initiated a lawsuit in a court or applied for administrative reconsideration; (4) The complaint particulars prove not incompliant with facts after investigation; (5) The complaint has applied for withdrawn of the complaint; (6) The complaint does not cooperate and rejects to provide the genuine facts. Article 13 The complaint acceptance authority shall keep trade secrets for the complaint, unless otherwise prescribed by the relevant laws Article 14 The personnel of the complaint acceptance authority shall strictly execute their duties and handle the complaint particulars in an Article 15 The Complaint Coordination Office for Foreign-invested Enterprises shall be established within the Department of Foreign Investment Article 16 The Ministry of Commerce shall be responsible for interpreting the Interim Measures herein. Article 17 The Interim Measures shall enter into force as of October 1, 2006. |
The Ministry of Commerce
2006-09-01